1. How do I log in to UTRADE Application?
2. What can I expect when I login for the first time?
For security reason, you will be prompted to change your password when you login for the first time.
You are advised to read the Terms and Conditions carefully.
3. Why can’t I login to the UTRADE Trading Platforms?
The UTRADE Trading Platforms will automatically prevent someone from logging into the system using an incorrect user ID or password.
Please ensure the following:
- The caps lock is off as the password is case sensitive.
- You have entered in the correct user ID and password.
4. What will happen if I have too many unsuccessful login attempts?
For your protection, your online account will be disabled after three unsuccessful
login attempts. Please contact Hotline Services at +62 299 33 999 for assistance.
5. Who can I contact if I have forgotten my user ID or password?
Contact our Client Service Hotline during operating hours at
- Jakarta :+6221 299 33 999
- Semarang :+6224 864 59 699
- Surabaya :+6231 289 54 899
Or email at
utrade-cs-id@uobkayhian.com
A new password or PIN will be generated and sent to you by email after verifying
your particulars.
6. What security measures do UOB Kay Hian practice to protect my online trading?
As there are inherent risks involved when trading online due to the nature of the
Internet, we endeavor to have the best and most up-to- date methods of security
when it comes to your transactions within the UTRADE Trading Platforms.
Some of the security features we have in place to protect your online trading
include:
- Multiple Firewalls
All information from clients’ computers via the Internet is sent through safety
checks before reaching our internal systems, so that only authorized messages and
transactions can enter our servers. It also serves to deter hacking into our trading
systems.
-128-bit SSL Encryption
To protect your data from being tampered with during transmission, all information
exchanged on the secure pages is encrypted using the 128-bit SSL encryption. Any
data that you send will be scrambled into an unrecognized form before it is
transmitted to our server. For more information on the SSL encryption technology,
please visit
Here
(http://www.entrust.net/ssl-resources/pdf/understanding_ssl.pdf)
-Unique User ID and Password
You are identified uniquely by your user ID and can only log into the secured
portions of the system with your password.
Transactions will only be authorized with your valid user ID and password.
7. What should I do to ensure security when I am trading online?
- Log out before closing the application.
To ensure that you close the session successfully, you should always log off by clicking “Logout’
- Ensure you have the latest application version
With the latest application version, you will have the latest updated security
features for that application.
- Ensure adequate security if on a wireless network
Be certain that the wireless network has been configured to incorporate network
security, including but not limited to, data encryption.
- Check your account regularly
Always check your order history regularly to ensure that all details are updated and
there has been no unauthorized access on your account. Please inform us
immediately if you suspect unauthorized access on your account.
- Regularly update your contact details
Keep us updated on your latest contact details to facilitate us in contacting you
when necessary.
- Protect your computer against malicious viruses
You are advised to install and update anti-virus software. Do not install software
programs from an unknown source. Certain viruses as well as programs may
capture sensitive personal data without your knowledge. You can prevent this by
constantly updating your anti-virus software and regularly scanning your system.
8. What should I do to protect my password?
- Avoid simple passwords that can be easily guessed such as NRIC numbers, birth dates.
- Use a password that is alphanumeric and avoid sequential numbers e.g. 123456, abcdefg, qwerty.
- Change password regularly or when you suspect that your password has been discovered or used by others.
Note: UOBKH will never request for clients to disclose their passwords under any circumstances.
9. How do I change my user ID and/or password?
You may change your user ID and/or password under “My Account”.
Upon successful completion, the system will generate a pop-up message to confirm that your password and PIN are changed successfully.
10. What are the system requirements for using UTRADE Application?
The minimum recommended system requirements for using our UTRADE Application
are:
• RAM 1 GB
• Processor Core Duo 1,6Ghz or more
• Free HD Space 50mb
• .Net Framework 2.0 installed
• 15KBps (150Kbps)
• Windows XP/Vista/7 Operating System
• Internet Explorer
• Mozilla Firefox
The following software should be installed: -
• An Internet browser capable of supporting Java™ and Javascripts™ (Microsoft
Internet Explorer© 5.5 and above)
• Adobe Acrobat Reader ©
11. What are the system requirements for using UTRADE Mobile?
BlackBerry :
All BlackBerry device with system operation version 5 and above
Android :
Min screen size 3.5" and maximum 7"
Android 2.2 (Froyo) Operating System and Up
12. What can I do if I have a network, personal firewall or content filtering software?
The network, personal firewall or content filtering software may affect the ability to log on to UTRADE.
You can do either of the following:
Configure the firewall:
Enable port 8080 and 443.
Disable the firewall:
Depending on the firewall used, even if the firewall is disabled after startup, there may be some startup features particular
to that firewall that will still be enabled. In these cases, completely disable the firewall
so that it does not load at startup (i.e. its startup icon is not displayed in the bottom-right task manager bar after turning on the computer)
13. What are the trading hours?
14. What are the non-trading days for the year 2018?
15. What is the available validity type?
DAY
Day orders are only valid for the trading day the orders are placed. They will automatically expire when not executed by the end of the trading day.
SESSION ORDER
Session orders are only valid for the session the orders are placed. They will automatically expire when not executed by the end of the session.
16. What are the bid sizes for the respective markets?
Trading in regular market and Cash Market must be in round lot or it's
multiply,
100 (One Hundred) shares = 1 lot.
Meanwhile the trading in Negotiation Market doesn't use round lot.
Price Step Value (Fraksi):
| Price |
Step Value |
Maximum Price Step* |
< Rp. 200
|
Rp. 1
|
Rp. 10
|
Rp. 200 to - < Rp. 500
|
Rp. 2
|
Rp. 20
|
Rp. 500 to - < Rp. 2.000
|
Rp. 5
|
Rp. 50
|
|
Rp. 2.000 to - < Rp. 5.000 |
Rp. 10 |
Rp. 100 |
|
> Rp. 5000 |
Rp. 25 |
Rp. 250 |
17. Is there a limit on the value of shares I can trade electronically?
Yes, you can trade online as long as there is sufficient trading limit and shares in your trading account.
The trading limit for your buy trades is determine by your collateral (cash/shares).
Sell is dependent on the availability of your stock.
18. What is the minimum number of shares I can place per order?
The minimum number of shares you can place is 1 lot = 500 shares.
19. Is there a limit on placing order?
Perubahan batasan Auto Rejection
|
Fraksi Harga |
Lama |
Baru |
Batas Atas
|
Batas Bawah
|
Batas Atas
|
Batas Bawah
|
| Rp 50 - Rp 200 |
35%
|
10%
|
35%
|
35%
|
Rp 201 - Rp 5,000
|
25%
|
10%
|
25%
|
25%
|
>
Rp 5,001
|
20%
|
10%
|
20%
|
20%
|
20. What is the maximum number of shares I can place per order?
The maximum number of share you can place per order is 500,000 shares (or as
50,000 lots)
21. Can I place an order for odd lots of shares?
Odd lots placement cannot be done online. Please contact your Sales for odd lots order placement.
22. Can I place an order for the next trading day when the market is closed?
You can place an order for next trading day with automatic risk management
system. Please contact your sales or UOB Kay Hian Hotline Service at 021.29933999
Status/Amendment/Cancellation
23. How can I check my order status?
You can check the status of the order under the ‘Status’ column in the Order List.
You can also check in Trade List For order that is “Matched (M)” .
The Status Legend as follows:
1. ‘o’ indicate Basket Order, not sent to IDX
2. ‘O’ indicate Open orders sent to IDX
3. ‘P’ indicate Partial Match
4. ‘M’ indicate Full Match
5. ‘a’ indicate Amend Order, not sent to IDX
6. ‘A’ indicate Amended Successfully
7. ‘w’ indicate Withdraw Order, not sent to IDX
8. ‘W’ indicate Withdraw Successful
24. Why was my order rejected?
To check the order rejection reason, right-click on the order in the Order List and
select "Rejected By", followed by selecting “Note”.
25. What kind of order amendments can I make?
For shares that have not been filled yet, you can:
- Increase or reduce the price, and/or
- Reduce the quantity
- Cannot increase the quantity.
26. Will I lose my position in queue after I amend my order?
You will not lose your position in the order queue if you reduce the quantity.
For other amendment types, your position in the order queue will changed.
27. How can I withdraw my orders if I am not logged on to the platform?
You can contact your Sales during operating hours to withdraw orders that are not filled.
28. What happens to my orders that are not done by the end of the trading day?
Orders will automatically expire when they are not filled by the end of the trading day.
You will need to re-enter the order if you want to place the orders for the next trading day.
29. What are the charges for the transfer of shares?
the charges for the transfer of shares is IDR. 20,000 + Tax.
30. How long will the transfer take?
The transfer will take 1 – 3 working days.
31. Who can I contact if I need assistance?
You may contact :
Internet Trading Related Service:
- Client Service Hotline at +62 299 33 999 during operating hours or
- Email to
utrade-cs-id@uobkayhian.com
General customer service:
-Client Service at +62 299 33 888 during operating hours or
- email to
csindonesia@uobkayhian.com
32. How do I lodge a dispute with regards to my trades?
You can lodge your disputes by sending an email to
utrade-cs-id@uobkayhian.com
or call +62 299 33 999 to speak with our Client Services
Officers.
33. Why can’t I login to UTRADE?
Check connection, if connection good but can not login
Click task manager (Ctrl+Alt+Del), processes utrade online, end process, and login back to Utrade
34. Why did my running trade stop?
Check your internet connection. If your internet is disconnected, reconnect to the
internet and refresh the page.
35. Why is my status order showing “o” or “R” if I do it before the market opens?
- Please make sure you have ticked the “Put in Basket” box in Buy/Sell Order menu.
- Once the market opens, make sure you click the refresh button to see the new
Order List.
36. Client can not send order buy or sell when market open :
- Make sure your internet connection is good
- Make sure your RDI is active